Terms of Service

Overview

Welcome to JapanNavi. The terms “we,” “us,” and “our” refer to JapanNavi.

JapanNavi operates this store and website, including all related information, content, features, tools, products, and order-related services, in order to provide you, the customer, with a carefully curated shopping experience (collectively, the “Services”). JapanNavi is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (collectively, the “Terms” or “Terms of Service”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, accessing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Services.

Section 1 – Access and Accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state, province, or jurisdiction in which you reside. You also represent that you have given permission for any minor dependents under your supervision to use the Services on devices that you own, purchase, or control.

To use the Services, including accessing or browsing our online store or purchasing any products or services offered by us, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We make every effort to display and describe our products and services as accurately as possible in our online store. However, please note that the colors and appearance of products may differ from what is displayed on your screen depending on the type of device you use and its display settings.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or will be identical to the images or descriptions presented in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. We may also limit the quantities of products made available to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

By placing an order, you are making an offer to purchase the applicable products.

JapanNavi reserves the right, at its sole discretion, to accept or reject your order for any reason. An order is not accepted until JapanNavi confirms its acceptance.

We must receive and process your payment before your order can be accepted.

Please carefully review your order before submitting it, as JapanNavi may not be able to accommodate cancellation requests after an order has been accepted.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided at the time the order was placed.

Purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that any products purchased are intended solely for your personal or household use and are not intended for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email.

Unless otherwise expressly stated, listed prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.

Prices displayed in our online store may differ from prices offered in physical stores, other online stores, or stores operated through third-party services.

From time to time, we may offer promotions that are subject to separate terms and conditions and that may affect pricing. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You also agree to promptly update your account and other information, including your email address, credit card number, and credit card expiration date, so that we can complete transactions and contact you as necessary.

You represent and warrant that:

1. The credit card information you provide is true, accurate, and complete.

2. You are duly authorized to use the applicable credit card for the purchase.

3. Charges incurred by you will be honored by your credit card issuer.

4. You will pay all charges incurred at the listed prices, including shipping fees, handling fees, and all applicable taxes.

Section 5 – Shipping and Delivery

We are not responsible for shipping or delivery delays.

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance procedures, or events beyond our reasonable control.

Title to the products and the risk of loss pass to you when we transfer the products to the shipping carrier.

Section 6 – Intellectual Property

The Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by JapanNavi, its affiliates, or its licensors.

Such materials are protected by applicable Japanese, United States, international, and other copyright, trademark, patent, and intellectual property laws.

These Terms permit you to use the Services solely for personal and non-commercial purposes.

Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services.

Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting any license or other right under any patent, trademark, copyright, or other intellectual property right belonging to JapanNavi, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws.

All rights not expressly granted herein are reserved by JapanNavi.

The JapanNavi name, logo, product names, service names, designs, and slogans are trademarks of JapanNavi, its affiliates, or its licensors. You may not use such trademarks without JapanNavi’s prior written permission.

The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product names, service names, designs, and slogans appearing through the Services are trademarks of their respective owners.

Section 7 – Optional Tools

As part of the Services, we may provide you with access to tools offered by third-party service providers over which we do not monitor, control, or provide input.

You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, conditions, or endorsements of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through the Services is entirely at your own risk and discretion.

You should ensure that you are familiar with and agree to the terms under which the applicable third-party service provider makes such tools available.

We may also introduce new features, tools, or resources through the Services in the future. Any such new features, tools, or resources shall be considered part of the Services and shall be subject to these Terms of Service.

Section 8 – Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third-party services, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

We are not responsible for any harm, damage, or loss arising from or related to your access to third-party websites or your purchase or use of goods, services, resources, or content available through third-party websites.

Before engaging in any transaction, carefully review and ensure that you understand the applicable third party’s policies and practices.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

Section 9 – Relationship with Shopify

JapanNavi is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through the store are transactions directly between you and JapanNavi.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and JapanNavi, including any injury, damage, or loss arising from products or services purchased through the store.

You expressly release Shopify and its affiliates from all claims, damages, losses, and liabilities arising from or relating to purchases or transactions with JapanNavi.

Section 10 – Privacy Policy

All personal information collected by us through the Services is subject to our Privacy Policy, which can be viewed here: [LINK].

Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here: [LINK].

By using the Services, you acknowledge that you have read and understood these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services for the purpose of providing and improving the Services.

Information that you submit through the Services may be transferred to and shared with Shopify and third-party service providers located outside your country of residence in order to provide the Services to you.

For more information about how we, Shopify, and our partners use your personal information, please review our Privacy Policy [LINK].

Section 11 – Feedback

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content, collectively referred to as “Feedback,” you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.

For example, we may use rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

1. You own or otherwise possess all rights necessary to submit the Feedback.

2. You have disclosed any compensation or incentive received in connection with submitting the Feedback.

3. Your Feedback complies with these Terms.

We are under no obligation to:

1. Maintain your Feedback in confidence.

2. Pay compensation for your Feedback.

3. Respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms.

You agree that your Feedback will not infringe any third party’s rights, including copyright, trademark, privacy, publicity, personality, intellectual property, personal, or proprietary rights.

You further agree that your Feedback will not contain defamatory, libelous, unlawful, abusive, hateful, obscene, or otherwise inappropriate material, or any computer virus or malware that could affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or any third party regarding the origin of your Feedback.

You are solely responsible for your Feedback and its accuracy.

We assume no responsibility or liability for Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information without prior notice, and to cancel orders if any information is inaccurate, including after you have submitted an order.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not, directly or indirectly, access or use the Services:

1. For any unlawful, fraudulent, or malicious purpose.

2. To violate any international, national, federal, prefectural, state, provincial, local, or municipal law, regulation, rule, or ordinance.

3. To infringe our intellectual property rights or the intellectual property rights of others.

4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or otherwise cause harm to our employees or any other person.

5. To submit false or misleading information.

6. To knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms.

7. To transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations.

8. To impersonate or attempt to impersonate another person or entity.

9. To engage in any conduct that restricts or inhibits any person’s use or enjoyment of the Services, or that, in our judgment, may harm JapanNavi, Shopify, or users of the Services, or expose any of them to liability.

You further agree not to:

1. Upload or transmit viruses, malware, or other malicious code that may affect the functionality or operation of the Services.

2. Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.

3. Track or collect the personal information of others.

4. Engage in spam, phishing, fraud, pretexting, or similar deceptive activities.

5. Use robots, spiders, scraping tools, data collection or extraction tools, automated devices or processes, artificial intelligence tools, including agentic AI, or automated or manual means to access the Services.

6. Interfere with, bypass, circumvent, or attempt to circumvent any security feature, authorization feature, robot exclusion header, or other measure used by us to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 14 – Agents

14.1 Application

This Section 14, referred to as the “Agent Terms,” applies when you use, authorize, enable, or deploy an agent to access, use, or interact with the Services.

An “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of, or at the direction of, an individual or entity, including actions performed without direct supervision on behalf of such individual or entity or through devices belonging to such individual or entity.

14.2 Agent Access Requirements

An Agent may not access, use, or interact with the Services unless it clearly identifies itself at all times and operates in strict compliance with the requirements set forth in Section 14.4.

In addition, if we request that an Agent refrain from accessing, using, or interacting with any part of the Services, the Agent must immediately comply.

14.3 Restrictions on Agent Access

We may restrict whether and how Agents access, use, or interact with the Services, including through technical measures.

14.4 Agent Obligations

An Agent must:

1. Identify each HTTP or HTTPS request as originating from an Agent and disclose the Agent’s name by including the following user-agent string:

   “Agent/[Agent Name]”

2. Not conceal or obscure the fact that access, use, or interaction originates from an Agent, including by:

   • Imitating human behavior or interaction patterns; or

   • Completing, bypassing, or attempting to bypass CAPTCHA or other measures intended to distinguish human activity from computer activity.

3. Respond truthfully to any question or prompt intended to determine whether an interaction originates from a human or a computer.

4. Not bypass, circumvent, or attempt to circumvent any measure intended to block, restrict, modify, or control whether or how an Agent accesses, uses, or interacts with the Services.

Section 15 – Termination

We may, at our sole discretion, terminate these Terms or your access to all or any part of the Services at any time and without notice.

Following termination, you will remain responsible for all outstanding amounts due up to and including the date of termination.

The following sections will survive termination:

• Intellectual Property

• Feedback

• Termination

• Disclaimer of Warranties

• Limitation of Liability

• Indemnification

• Severability

• Waiver and Entire Agreement

• Assignment

• Governing Law

• Privacy Policy

• Any other provision that, by its nature, should survive termination

Section 16 – Disclaimer of Warranties

Information provided through or in connection with the Services is made available solely for general informational purposes.

We do not warrant the accuracy, completeness, or usefulness of such information.

Any reliance you place on such information is strictly at your own risk.

We disclaim