Return and Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@japan-navi-group.co.jp. Returns must be sent to the following address:

5-5 Maruyamacho, Shibuya-ku, Tokyo 150-0044, Japan

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at info@japan-navi-group.co.jp.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. We will assess the issue and take appropriate action to resolve it.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made products such as special orders or personalized items; and personal care or hygiene products such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, please make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 16 business days have passed since we approved your return, please contact us at info@japan-navi-group.co.jp.